Welcome to Spooky Decor World’s FAQ page! We’re here to help you navigate your decorating journey with ease. Based on our unique, artisan-crafted products and global service, we’ve compiled answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to us at [email protected].
Product Questions
Q: What types of products do you offer at Spooky Decor World?
A: We specialize in nostalgic, handcrafted decor items from renowned artists like Bethany Lowe and Lori Mitchell. Our collection includes seasonal themes such as Halloween (e.g., Beistle Vintage Halloween), Christmas (e.g., Battery Operated LED Lights, Christmas Garland), Easter, and Americana. We focus on vintage-inspired pieces that add a touch of whimsy and celebration to your home.
Q: Are your products authentic and high-quality?
A: Absolutely! We curate only artisan-crafted items from trusted brands like Bethany Lowe and Charlie Bears. Each piece is selected for its artistic integrity and nostalgic charm, ensuring you receive unique, high-quality decor that lasts for seasons to come.
Q: Do you have products for holidays other than Halloween and Christmas?
A: Yes! While we’re known for Halloween and Christmas decor (like our Bethany Lowe Halloween collectibles and Christmas garlands), we also offer items for Easter and general Americana themes. Explore our menu for a variety of seasonal and year-round options.
Shipping & Delivery
Q: Where do you ship to, and how long does delivery take?
A: We ship globally, except to Asia and some remote regions due to logistical constraints. After order processing (1-2 business days), delivery times vary: Standard Shipping via DHL or FedEx takes 10-15 days after shipment for a flat rate of $12.95. Free Shipping on orders over $50 via EMS takes 15-25 days after shipment. Perfect for patient planners!
Q: How can I track my order?
A: Once your order is processed, we’ll email you a tracking number. You can use it to follow your package’s journey—whether it’s a whimsical Lori Mitchell creation or a classic Americana piece—right to your door.
Q: Why is Asia excluded from shipping?
A: Due to logistical challenges, we currently cannot ship to Asia and some remote areas. This helps us maintain the quality and reliability of our service. We appreciate your understanding and hope to expand our reach in the future.
Returns & Refunds
Q: What is your return policy?
A: We stand by our products! If you’re not satisfied, you may return items within 15 days of receipt. Please visit our Returns Policy page for detailed instructions. We aim to make the process hassle-free, ensuring your satisfaction is our priority.
Q: Are there any items that cannot be returned?
A: Generally, all products are returnable if they are in original condition. However, due to the artisan nature of our items, we recommend checking the Returns Policy for specific exceptions related to seasonal or personalized decor.
Payment Methods
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and seamless transactions. This allows you to focus on creating unforgettable holiday moments without worrying about payment security.
Q: Is my payment information secure?
A: Yes! We use advanced encryption and secure payment gateways to protect your information. Your trust is important to us, and we ensure that all transactions are safe and confidential.
Account & Orders
Q: How do I create an account on your website?
A: Currently, we focus on a straightforward checkout process without mandatory account creation. You can place orders as a guest. However, we may introduce account features in the future for easier tracking and order management.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly to ensure prompt delivery, so modifications or cancellations may not be possible once processing begins. If you need help, contact us immediately at [email protected], and we’ll do our best to assist you.
Contact & Support
Q: How can I contact your customer service team?
A: We’re here to help! Email us at [email protected] for any questions or concerns. Our team based in historic Savannah, US, is dedicated to providing friendly and efficient support.
Thank you for choosing Spooky Decor World to bring a touch of nostalgia and celebration to your home. We’re committed to making your decorating experience magical and stress-free!
Spooky Decor World | 304 Wilmington Island Road, Savannah, US 31410 | [email protected]