At Spooky Decor World, we take pride in curating magical vintage treasures and seasonal celebrations that bring joy to your home. We want you to be completely delighted with your purchase. However, we understand that sometimes an item may not be quite right. Our Returns & Exchanges policy is designed to be as nostalgic and heartfelt as our collections—from Bethany Lowe Halloween pieces to Bottle Brush Trees—ensuring a resolution that honors your trust in us.

Returns Policy Overview

We accept returns and exchanges within 15 days of your receipt of the item. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You will need to provide the receipt or proof of purchase.

Please Note: Due to the delicate and vintage nature of some of our products, the following items are non-returnable and non-exchangeable:
  • Vintage Halloween collectibles (e.g., Beistle Vintage Halloween items)
  • Artisan-crafted figurines (e.g., Lori Mitchell or Charlie Bears products)
  • Seasonal items from curated collections (e.g., Bethany Lowe Easter, Bethany Lowe Christmas, or 4th of July Garland) if opened or used
These exceptions are in place to preserve the integrity and nostalgia of these unique pieces.

Return & Exchange Process

  1. Submit a Request: Within 15 days of receiving your order, email us at [email protected] with your order number and details about the product you would like to return or exchange. You may use the template provided below.
  2. Wait for Approval: Our team will respond within 1-2 business days with instructions and a return authorization number.
  3. Ship the Item: Once approved, securely pack the item in its original packaging and mail it to the address provided. We recommend using a trackable shipping service.
  4. Processing: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.

Refund Information

If your return is approved, your refund will be processed within 5-7 business days after we receive the item. The refund will be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal). Please note that shipping costs are non-refundable. For exchanges, we will ship the new item once the return is processed, subject to availability.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product). We do not guarantee that we will receive your returned item, so we advise using a trackable shipping service.

Return Address

Please ship returns to:

Spooky Decor World
304 Wilmington Island Road
Savannah, US 31410

Returns Request Template

Copy and paste the template below into an email to [email protected] to initiate your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Spooky Decor World Team, I would like to request a return/exchange for my recent order. Below are my details: – Order Number: [Your Order Number] – Product Name: [Product Name] – Reason for Return/Exchange: [Please provide details] I have read and understand the Returns & Exchanges policy. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Questions?

If you have any questions about our Returns & Exchanges policy, contact our friendly team at [email protected]. We’re here to help you every step of the way, ensuring your experience with Spooky Decor World is as enchanting as our products.