Welcome, kindred spirit, to Spooky Decor World—your haven for vintage magic and seasonal celebrations. We pour our hearts into curating each Bethany Lowe figurine, every strand of Battery Operated LED Lights, and all the nostalgic wonders in between, hoping they bring a touch of whimsy to your home. To ensure your experience with us remains as delightful as our collections, we’ve crafted a Shipping & Returns policy that’s transparent, fair, and brimming with old-fashioned care.

Shipping Information: Bringing the Magic to Your Doorstep

Once you’ve placed your order for that perfect piece of Americana or a spooky Beistle Vintage Halloween decoration, our small team springs into action. Here’s what to expect:

  • Order Processing: All orders are handled with care and processed within 1-2 business days. You’ll receive a confirmation email with tracking details once your treasure is on its way.
  • Shipping Methods & Times:
    • Standard Shipping ( $12.95 ): We use trusted carriers like DHL or FedEx. Your package will arrive within 10-15 business days after shipping.
    • Free Shipping: For orders over $50, we ship via EMS. Delivery typically takes 15-25 business days after leaving our workshop.
  • Shipping Regions: We ship our joy worldwide! However, we are unable to deliver to some parts of Asia and a few remote regions. Please check your address at checkout for availability.

Returns & Exchanges: Our Promise of Trust

We want you to be utterly charmed by your purchase. If something isn’t quite right, we’ll make it right. Please review our policy below—crafted to protect both you and the unique nature of our products.

  • Return Window: Returns or exchanges must be requested within 15 days of you receiving the item.
  • Condition: The item must be unused, in its original packaging, and in the same condition as when it arrived. Please include your receipt or proof of purchase.
Please Note: Preserving the Magic of Our Most delicate Treasures
Due to the delicate, vintage, or artisan-crafted nature of some of our collections, the following items are non-returnable and non-exchangeable once opened or used:
  • Vintage Halloween Collectibles (e.g., Beistle Vintage Halloween items)
  • Artisan-Crafted Figurines (e.g., Lori Mitchell or Charlie Bears products)
  • Seasonal Items from Curated Collections (e.g., Bethany Lowe Easter, Bethany Lowe Christmas, 4th of July Garland, or Bethany Lowe Halloween)
This policy helps us preserve the integrity and nostalgia of these one-of-a-kind pieces for future admirers.

The Return & Exchange Process: A Simple Spell

Follow these steps to initiate a return or exchange:

  1. Submit a Request: Within 15 days of receiving your order, email us at [email protected]. Use the subject line “Return/Exchange Request – Order #[Your Order Number]” and include:
    • Your order number
    • The product name
    • The reason for your return or exchange
  2. Wait for Approval: Our team will respond within 1-2 business days with instructions and a Return Authorization Number.
  3. Ship the Item: Securely pack the item in its original packaging and mail it to us at the address below. We strongly recommend using a trackable shipping service, as we cannot guarantee we will receive untracked returns.

    Return Address:
    Spooky Decor World
    304 Wilmington Island Road
    Savannah, US 31410

  4. Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.

Refunds: Returning Your Gold Pieces

If your return is approved, your refund will be processed to your original method of payment (Visa, MasterCard, JCB, or PayPal) within 5-7 business days after we receive the item.

Please note that original shipping costs are non-refundable. For exchanges, we will ship the new item as soon as the return is processed, subject to its availability.

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., we sent the wrong item or a defective product).

Questions? We’re All Ears.

If you have any questions about shipping or returning an item, please contact our friendly team at [email protected]. We’re here to ensure your journey with Spooky Decor World is as smooth and enchanting as the stories our products tell.

With nostalgia and care,
The Spooky Decor World Team